Terms & Conditions

SHIPPING

Please note we do ship to the rest of the world but you will need to contact us before your order so we can give you a personal price to your international address. See below in bold.

UK – (7 – 10 working days) – £3.99

UK Shipping is free on orders above the value of £50.00

While we try to ship all orders placed before 14:00 on the same day, however we cannot guarantee this, especially during promotional periods. You will receive an email once your order has been dispatched.

If you have not received your order within the above time, we advice waiting up to 14 working days before contacting our team as during busy periods delivery can take slightly longer.

IMPORTANT CARE FOR YOUR GARMENT

Due to the nature of our appliqué’s, we ensure that you read the care label correctly and follow the instructions. Not doing this could result into a defect of the garment or appliqué. We have thoroughly tested our garments through different cycles to ensure that the techniques used on our clothing are not affected by daily use and washes.

Please ensure you wash all of our garments inside out, on a delicate wash setting.

RECEIPT & SIGNATURE

All deliveries must be received in person at the delivery address, and a signature must be provided.

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

DELIVERY ENQUIRY FOR YOUR ORDER

If you experience any problems with a delivery, please contact us by email to info@thekookyklub.com or use our website contact form. We will try to reply within 24 hours. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

You provided the wrong address for delivery.
There is a mistake in the address for delivery that was provided.
The address for delivery is not reasonably accessible.
The address for delivery cannot safely be accessed.
Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS

Returns must be sent back within 14 days of purchase and be in perfect original sale condition and unworn. Tags must not be broken. We can’t refund your original or return postage costs unless product is faulty or incorrect.

For a returns form, please use our contact form and we will get in contact with you as quick as possible. We usually aim for within 24 hours. Print this off, fill it in and include it in your return.

ORDER

Printed To Order.

After submitting your order, we will send you order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that The Kooky Klub does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

PRICES

The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and The Kooky Klub is not bound by the price until The Kooky Klub has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. The Kooky Klub always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note The Kooky Klub may cancel the order even if it has been accepted by The Kooky Klub under the condition that you realise or should have realised that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

COLOUR

The Kooky Klubs goal is to describe the products at the Website as correctly as possible. However, please note that due to the colour settings of your computer, the colours of the products shown in the pictures on the website can differ somewhat from their actual colours. The Kooky Klub cannot be held responsible for any such discrepancy.

TRADEMARKS

The Kooky Klub trademarks include but are not limited to the The Kooky Klub name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trademarks of The Kooky Klub, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to The Kooky Klub and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from The Kooky Klub. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press enquires, please contact info@thekookyklub.com.

SECURITY

The Kooky Klub use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The Kooky Klub online shop secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.

Information on the website The Kooky Klub cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. The Kooky Klub may, at any time, amend the content of the site. Although The Kooky Klub strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Third party operators maintain part of the services provided through the site. In situations where The Kooky Klub acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. The Kooky Klub cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. The Kooky Klub cannot guarantee problem-free, uninterrupted, and secure access to the site.

LINKS

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

POLICY

Exchanges or refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase.

For more help please use our contact form and we will get in contact with you as quick as possible. We usually aim for within 24 hours.

SALE ITEMS

Sale items can only be returned for exchange or store credit.

PRESS OR SPONSERSHIP ENQUIRY

info@thekookyklub.com

WHOLESALE

info@thekookyklub.com

The Kooky Klubs payment system is managed via PayPal and Sagepay, the worlds leading online payment systems.

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VAT Registration No. GB 339 472 727

Company No. 392 7071

Opening hours Monday – Friday, 9:00 to 17:00 GMT